About us
Who we are, how we work and what we want to leave behind.
Our story
Format started as a small finishing crew in Yerevan. The first orders came through recommendations: one neighbour told another that the renovation had been handed over on time and without rework. That is how the workload grew, and with it the people who stayed in the team for a long time.
Today we cover the full cycle of works and keep the same logic as in the first year: take on what we know how to do, and see it through.
Some of those first clients come back to us again, one for a second flat, another for their parents house. For us that says more than any figure in a presentation.
How we see the work
Renovation is not a set of pretty pictures but a sequence of decisions. Where the wiring will run, how the screed will be laid, whether the water pressure will be enough on the top floor.
We talk these things through before the work starts and fix them in the estimate. The client sees what they are paying for.
Our goals
We want renovation in Armenia to stop being a lottery. So that a person handing their flat over to a crew knows the deadlines, the cost and the outcome in advance, instead of finding out along the way.
For us that means working so that people come back and bring their friends. Half of our orders come exactly this way.
There is a simpler goal too: after handover, nobody should have to hunt for someone to call about the warranty. They call us, and someone picks up.
How we get there
We keep our own specialists instead of gathering random people for each site. Electrical and plumbing work is done by those who answer to us for the result and do not disappear once they are paid.
We buy materials directly from suppliers and show the receipts. We give a written warranty and come back on it if something goes wrong.
We photograph hidden work before it is covered by screed or plaster. A year later it is clear where the pipe and the cable run, without opening the walls.
What sets us apart
The team brings experience of running construction companies and of working abroad, both in management and among part of the craftsmen. People with that background came together in one place deliberately, to work in Armenia and for those who live here.
We run our own management system: an in house application and CRM where every site, stage and expense is visible. Internal control and reporting are set up so that a question about the status of the work is answered the same day, not a week later.
Technology here is only a tool. Everything else rests on the values the team was hired for and on the attitude to a craft we have been practising for years.
Who we want beside us
We need craftsmen who redo their own work when they spot a defect themselves, before the client notices it. And suppliers who deliver what they promised on the agreed day.
If that is how you work, write to us. We are open to new people in the team and to partnership with shops and manufacturers.
And we do not work with those who vanish for a week without warning or move deadlines after the fact. Such a contractor costs more than finding a new one.
The country we want to see
We care about how our towns look. A well kept entrance, an even yard, a home you are glad to come back to, all add up from the decisions of every owner.
We do our part: we remove construction waste carefully, we do not leave broken stairwells behind, and we tidy up whatever we touched during the work.
If the entrance looks no worse after our crew than it did before the work started, we got it right.